Technical Support and Repair Service
Applications support is provided by our team in the United States and Germany and from distributors in some countries. Many of our innovations have come from customers, so we welcome customer feedback. Repair service is available on current models at our Florida factory and in Germany.
Contact Us for Technical Support
Warranty
One Year Limited Warranty
Air Turbine Tools, Inc products pass extensive quality control checks before shipment and are warranted to be free from manufacturing defects, if new and used in compliance with applicable instructions and user notes. Please view the full warranty, terms, conditions and exclusions.
Technical Support
We’re here to assist with technical questions or services. If a repair is required you will receive a diagnostic report and/or repair quotation prior to work being performed.
Please contact our office below for an RMA form before returning any product for inspection or repair.
Please note that an inspection fee applies for products submitted and not repaired, and unclaimed products will be scrapped.
Quick Air Supply Set-Up Tips
1.
Always follow government and company safety instructions, use eye protection and follow user notes available on this website.
2.
For proper operation, it is essential that clean, dry, oil-free 90 psi / 6.2 bar compressed air at the specified CFM / L/s flow rate is supplied to your turbine. A contaminated air supply will damage your turbine components and result in a repair. Always install a filter/extractor to ensure an impeccably clean air supply.
3.
Air Turbine Tools® increase airflow on-demand to correspond with cutting load and maintain high speed in the cut. It is therefore important to ensure that the volume of compressed air flow is available at the specified flow rate matching your turbine. Please use a flow meter to check your pressure and flow rate.
4.
All hoses, fittings, couplings, and connectors must have the minimum internal diameter specified for your turbine and must not restrict airflow to your turbine. Refer to the user notes for the minimum size required for your model.
CAUTION
Rotation will start when compressed air is connected to your turbine.
Catalogs
Browse our catalogs in downloadable PDF format. Many different languages are available.
We’re Here to Help
Support is always available from our technical team in the USA and Germany. Repair Service is available in Florida and Munich. Call our factory technicians at +1-561-994-0500 or email us at [email protected].
